Access to prescribed medicines that are not available in your country, always through your doctor.
When your medicine is not registered, not marketed, or in shortage in your country, we handle its legal import for you as an individual patient, with your treating doctor's prescription.
A legal, supported process
- Licensed pharmaceutical wholesaler
- Your treating doctor is involved at every step
- Individual import under prescription (named-patient frameworks)
- Cold chain and tracking to your door
When can we help?
We handle medicines your doctor has prescribed that you cannot obtain through the usual channels in your country.
Not registered
The medicine is not registered with your country's health authority.
Not available or in shortage
It is registered, but not marketed or in shortage.
Prescribed by your doctor
Your treating doctor prescribes it and follows your treatment.
Specialties we work in
Specialty, biologic and orphan medicines for treatments that require medical follow-up.
Oncology
Cancer therapies and immunotherapies.
Cystic fibrosis
Modulators and supportive treatments.
Rare & orphan diseases
Hard-to-access orphan medicines.
Endocrinology & metabolism
Hormonal and metabolic treatments.
Immunology & dermatology
Biologics for immune-mediated diseases.
Neurology
Specialised neurological treatments.
Are you the treating physician?
You can start the request directly for your patient. We will tell you which documents are needed for the import.
Five steps, with your doctor involved
Send your prescription
Upload the prescription and your basic details.
We confirm feasibility
And the documents needed for the import.
Receive your quote
Personalised, with no obligation.
Confirm and pay
Securely from your account.
Track your shipment
Until delivery to your door.
What people ask us most
Why do I need a prescription?
Your treating doctor needs to be aware of and support your treatment, for safety and monitoring reasons. The prescription is also legally required for customs import in every market we serve.
How long does delivery take?
On average 15–25 business days from complete documentation, depending on the medicine and destination country's customs process.
Can I track my order?
Yes. Once shipped, you receive a tracking number and can follow every step until delivery.
Why do I pay before receiving the medicine?
Under the Named Patient framework, every order is sourced specifically for one patient — we cannot hold stock in advance, so sourcing only begins once payment is confirmed.
Why don't you show medicines on this page?
Prescription medicines cannot be promoted to the public. That is why information about a medicine is shown only inside your account, once we have received your doctor's prescription.
Who handles my request?
Vital Link Pharma SAS (NIT 901.897.331, Bogotá, Colombia), a licensed pharmaceutical company, working with your treating doctor.
Looking for a hard-to-find medicine?
Tell us the medicine, quantity and destination country. Our team comes back with availability, price and lead time.